CRM Business Analyst - Boston (Canton area) - 5 days on site - up to $135K + profit share bonus
Are you a seasoned CRM Business Analyst with a passion for optimizing processes and driving customer-centric strategies? Do you have a strong background in the manufacturing industry, ready to make a significant impact in a dynamic organization? If so, apply to this position as a CRM Business Analyst in Boston!
Our client is a leading manufacturer in the Boston area, known for our commitment to quality, innovation, and customer satisfaction. We take pride in our dedication to providing top-notch products and services to our clients.
As a CRM Business Analyst, you will play a pivotal role in enhancing the customer relationship management (Dynamics 365) systems and processes. You will work closely with cross-functional teams to identify business needs, design efficient solutions, and ensure the successful implementation of CRM initiatives.
- Requirements Gathering: Collaborate with stakeholders to understand business requirements and translate them into CRM system configurations and improvements.
- System Enhancement: Evaluate and optimize existing CRM systems, identifying areas for improvement in efficiency, functionality, and user experience.
- Data Analysis: Analyze customer data to identify trends and insights, enabling data-driven decision-making for the sales and marketing teams.
- Solution Design: Develop and document detailed CRM system specifications, including workflows, reports, and dashboards.
- Testing and Validation: Conduct thorough testing to ensure CRM system changes meet business requirements and are error-free.
- User Training: Provide training and support to end-users to maximize CRM system utilization and efficiency.
- Documentation: Maintain comprehensive documentation of CRM processes, configurations, and changes.
- Bachelor's degree in Business, Information Technology, or a related field.
- Proven experience as a CRM Business Analyst, preferably in a manufacturing or related industry.
- Proficiency with CRM systems (e.g., Salesforce, Microsoft Dynamics) and related tools.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Detail-oriented with a focus on delivering high-quality results.