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CRM Business Analyst – Boston (Canton area)


Dynamics 365 (D365) CE


Business Analyst


$125,000 ‐ $135,000 per year


Boston, MA, USA

Contract type




CRM Business Analyst - Boston (Canton area) - 5 days on site - up to $135K + profit share bonus


Are you a seasoned CRM Business Analyst with a passion for optimizing processes and driving customer-centric strategies? Do you have a strong background in the manufacturing industry, ready to make a significant impact in a dynamic organization? If so, apply to this position as a CRM Business Analyst in Boston!


About Us:

Our client is a leading manufacturer in the Boston area, known for our commitment to quality, innovation, and customer satisfaction. We take pride in our dedication to providing top-notch products and services to our clients.


Position Overview:

As a CRM Business Analyst, you will play a pivotal role in enhancing the customer relationship management (Dynamics 365) systems and processes. You will work closely with cross-functional teams to identify business needs, design efficient solutions, and ensure the successful implementation of CRM initiatives.


Key Responsibilities:

  1. Requirements Gathering: Collaborate with stakeholders to understand business requirements and translate them into CRM system configurations and improvements.
  2. System Enhancement: Evaluate and optimize existing CRM systems, identifying areas for improvement in efficiency, functionality, and user experience.
  3. Data Analysis: Analyze customer data to identify trends and insights, enabling data-driven decision-making for the sales and marketing teams.
  4. Solution Design: Develop and document detailed CRM system specifications, including workflows, reports, and dashboards.
  5. Testing and Validation: Conduct thorough testing to ensure CRM system changes meet business requirements and are error-free.
  6. User Training: Provide training and support to end-users to maximize CRM system utilization and efficiency.
  7. Documentation: Maintain comprehensive documentation of CRM processes, configurations, and changes.



  • Bachelor's degree in Business, Information Technology, or a related field.
  • Proven experience as a CRM Business Analyst, preferably in a manufacturing or related industry.
  • Proficiency with CRM systems (e.g., Salesforce, Microsoft Dynamics) and related tools.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.
  • Detail-oriented with a focus on delivering high-quality results.